7c778 Privacy Policy

Introduction

7c778 is an online betting and casino platform built specifically for the Bangladesh market. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy sets out in clear, plain English exactly what personal data we collect from you, the purposes for which we collect and use that data, the parties with whom we may share it, and the rights that you hold in respect of your personal data.

This policy applies to all personal data collected by 7c778 through the 7c778.io website, any associated mobile interface, customer support channels (including live chat, email, and WhatsApp), and any other touchpoint through which you interact with the 7c778 platform.

We take our obligations regarding personal data seriously. 7c778 applies data protection principles — including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality — to all personal data processing activities conducted on the platform.

Who We Are

For the purposes of this Privacy Policy, "7c778", "we", "us", and "our" refer to the operator of the 7c778 platform accessible at 7c778.io. 7c778 acts as the data controller in respect of all personal data collected through the platform — meaning that 7c778 is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or about how 7c778 handles your personal data, you can contact our data protection team at any time by emailing [email protected] or by initiating a live chat session through the 7c778 platform. Contact details are also provided in Section 14 of this policy.

Data We Collect

7c778 collects personal data from you in three principal ways: data you provide directly to us, data generated automatically through your use of the platform, and data received from third-party service providers who assist us in operating the platform.

3.1 Data You Provide Directly

When you register an account, complete identity verification, make a deposit, contact customer support, or interact with any part of the 7c778 platform, you may provide the following categories of personal data:

3.2 Data Generated Automatically

When you access and use the 7c778 platform, certain technical and behavioural data is generated automatically by our systems. This includes:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and Behavioural Data: Pages visited, games played, bets placed, session duration, click patterns, navigation paths, and feature usage frequency.
• Transaction Data: Complete records of all deposits, withdrawals, bets, wins, losses, and bonus activations associated with your account.
• Log Data: Server-side logs recording access timestamps, error events, and security-relevant actions such as login attempts and password changes.

3.3 Data from Third Parties

7c778 may receive personal data about you from the following categories of third-party sources, where such receipt is necessary to operate the platform securely and in compliance with applicable obligations:

• Identity Verification Providers: Results of document authenticity checks and liveness verification performed by our KYC partners.
• Payment Processors: Transaction status updates and fraud signals from bKash, Nagad, Rocket, Upay, and banking partners.
• Fraud Prevention Services: Risk scoring data and device fingerprint analysis used to detect suspicious account activity.
• Game Suppliers: Game session data and RNG certification confirmations from providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi.

How We Use Your Data

7c778 uses your personal data only for specific, defined purposes. The table below summarises the primary purposes for which we process your data and the corresponding data categories involved:

7c778 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where such processing is strictly necessary for fraud prevention or account security purposes, in which case you have the right to request human review of any automated decision affecting your account.

Legal Basis for Processing

7c778 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal obligations, including identity verification, anti-money laundering checks, and record-keeping requirements.
• Legitimate Interests: Processing carried out in pursuit of 7c778's legitimate business interests, such as fraud prevention, platform security, and improvement of our services, where those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your explicit, freely given, and informed consent — primarily in the context of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing

7c778 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the circumstances and with the categories of recipient described below.

6.1 Service Providers

7c778 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), identity verification and KYC providers, fraud detection and risk scoring services, cloud hosting and infrastructure providers, customer support platform operators, and game suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to 7c778.

6.2 Legal and Regulatory Disclosure

7c778 may disclose personal data to law enforcement agencies, government bodies, or other authorised third parties where we are legally required to do so, or where such disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity. 7c778 will notify you of any such disclosure where it is legally permitted to do so.

6.3 Business Transfers

In the event that 7c778 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.

6.4 What We Do Not Share

7c778 does not share your personal data with advertisers, data brokers, social media platforms, or any other third party for marketing, profiling, or commercial data monetisation purposes. We do not provide your mobile number or email address to any third party for their own direct marketing use.

Cookies & Tracking Technologies

7c778 uses cookies and similar tracking technologies on the 7c778.io platform to provide core functionality, improve performance, and enhance user experience. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 7c778 platform:

7c778 does not use third-party advertising cookies or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the 7c778 platform from functioning correctly.

Data Security

7c778 applies a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 7c778 platform is encrypted in transit using industry-standard TLS protocols.
• Data Encryption at Rest: Sensitive personal data fields stored in 7c778 databases are encrypted at rest using AES-256 encryption.
• Payment Tokenisation: Payment method details (such as bKash and Nagad account numbers) are stored exclusively in tokenised form. Raw payment credentials are never stored on 7c778 servers.
• Access Controls: Access to personal data held by 7c778 is restricted to personnel and systems that have a legitimate operational need. Role-based access controls and multi-factor authentication are applied to all internal systems that process personal data.
• Fraud Monitoring: 7c778 operates continuous automated monitoring for suspicious account activity, unusual login patterns, and anomalous transaction behaviour.
• Security Audits: 7c778 conducts regular internal and third-party security reviews of its data processing infrastructure.

Data Retention

7c778 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 7c778's internal data lifecycle procedures. Anonymised or aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

Your Rights

As a player on the 7c778 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact 7c778 at [email protected]. We will respond to all valid requests within 30 calendar days.

Children's Privacy

The 7c778 platform is strictly for adults aged 21 and above. 7c778 does not knowingly collect, process, or retain personal data from any individual under the age of 21. The registration process includes an age declaration requirement, and 7c778 reserves the right to request documentary proof of age at any stage of the account lifecycle.

If 7c778 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 7c778 platform, please contact us immediately at [email protected] so that we can investigate and act without delay.

Marketing Communications

With your consent, 7c778 may send you promotional communications about new games, seasonal offers, bonus promotions, and platform updates via SMS, WhatsApp, or email to the contact details registered to your account. Marketing communications from 7c778 may reference seasonal events relevant to the Bangladesh market — such as Eid promotions, Pohela Boishakh offers, BPL cricket specials, and IPL season bonuses — and will be sent in English.

You can opt out of 7c778 marketing communications at any time by:

• Replying "STOP" to any SMS marketing message received from 7c778.
• Clicking the unsubscribe link included in any marketing email.
• Contacting the 7c778 support team via live chat or at [email protected] and requesting removal from all marketing lists.
• Updating your marketing preferences directly in your 7c778 account settings.

All opt-out requests are processed within 5 business days. Opting out of marketing communications has no effect on your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as a necessary part of the 7c778 service.

Changes to This Policy

7c778 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable legal requirements, the introduction of new platform features, or feedback received from players and regulators. The effective date at the top of this document will be updated whenever a material change is made.

Where a change to this Privacy Policy is material — meaning it significantly affects the way we collect, use, or share your personal data — 7c778 will notify registered players via email or via an in-platform notification prior to the change taking effect. We will always provide at least 14 days' advance notice of any material change to give you sufficient time to review the updated policy.

Your continued use of the 7c778 platform after any updated Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should stop using the 7c778 platform and contact our support team to discuss your options, including account closure if you wish to request deletion of your data.

We encourage all 7c778 players to review this Privacy Policy periodically to stay informed about how we are protecting their personal data. The most current version of this policy is always available at 7c778.io/privacy-policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7c778 processes your personal data, please do not hesitate to get in touch with our support team using any of the contact methods listed below. All privacy-related enquiries are handled by staff trained in data protection obligations.

When contacting 7c778 regarding a data rights request, please include your registered account username and the email address associated with your account so that we can locate your records and respond efficiently. For security purposes, 7c778 may ask you to verify your identity before processing any data access, correction, or deletion request.

7c778 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with the response you receive, you have the right to escalate your complaint through appropriate legal channels available in your jurisdiction.